Terms & Conditions

Please carefully read the terms and conditions before using any of the services provided by Travel Mate. By using any materials, information, products or services of Travel Mate, you agree to these terms and conditions. Travel Mate holds the right to change or modify these terms and conditions at any time for any reason, without prior notice. Your continued use of the website and its services means you have accepted the modified terms and conditions. Please review the terms periodically to ensure you are up to date regarding the terms and conditions.

General Disclaimer

Travel Mate does not own any travel products. We are simply the bridge which connects the customers with the travel service providers like airlines, hotels, etc. The travel products on Travel Mate are sold by third party travel providers. The travel providers are responsible for their products, and you must understand and agree to the terms and conditions of the third party travel providers before booking or purchasing their products through Travel Mate.

If something should go wrong during booking or travel period, Travel Mate cannot be held accountable, and you must resolve your dispute directly with the travel provider in question.

Booking Terms

If you make a booking through Our Website for Travel Products, that booking is made with the Travel Provider named on the booking page and Our Website only acts as a user interface. Accordingly, Travel Mate has no responsibility for the booking or the Travel Product because Travel Mate has no involvement in creating the description of the Travel Product, in defining the price and any fees, or in providing the Travel Products that you book. If you have any issues or disputes with your booking and/or the Travel Product, you agree to address and resolve these with the Travel Provider and not with us.

*All prices and offers are subject to change with availability. All taxes & fees included.

Promotion Terms

Travel Mate generates promotion codes/ discounts from time to time which may be availed on the site.

Travel Mate reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.

In case of dispute with any party, Travel Mate decision will be binding and final.

When you register with travelmate.com.bd, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.

Payment Terms

By making a payment using this site, you agree to the use of your personal details for verification and validation of your transactions to ensure no one else is using your credentials without your consent. You must also acknowledge that the details you provide us maybe disclosed to third party credit card payment gateway agencies for verification. Your personal details will not be used for any other purposes except to verify and confirm your identity.

Cancellation & Refund

Travel Mate will follow supplier’s (Airlines/ Properties/ Bus/ Tour operator/ Event Organizer etc.) policy for cancellation/ re-issue.

For Domestic flight/ hotel/ bus/ tour, Travel Mate will not charge any additional service fee.

For International flights, Travel Mate will charge BDT 300 as a standard service fee.

In case of refund/ re-issue, customer must confirm Travel Mate 48 hours prior to travel date.

For Hotel, Domestic flight, Bus & Tour, refunded amount may reflect in your account within 3 to 7 working days depending on your bank.

For International Flight, refund process (If applicable) may take up to 3 weeks depending on the airline and your bank.

For any kind of refund, service charge and convenience fee are non-refundable.

* In case of national emergency/ lockdown/ political unrest/ natural disaster etc., standard refund policy may not be applicable.

This website is owned and operated by Travel Mate Bangladesh, a Dhaka North City Corporation (DNCC) registered business entity.

Contact for More Information

If you have any questions or suggestions regarding the Terms & Conditions of Travel Mate, please contact us:

  • By email: info@travelmate.com.bd
  • By visiting our website: https://travelmate.com.bd
  • By phone number: +88 09 678 388 388
  • By visiting our office: Kha 215, Arma Majeda Malik Tower, Level-4, Merul Badda, Dhaka 1212
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