Terms and Conditions

Welcome to Travel Mate. Please Follow these terms and conditions for using the Travel Mate’s Website.
When accessing this website you will confirm you accept these terms and conditions. If you can’t follow any conditions or terms you should contact us or we encourage not to use our service.


When you are using This website of Travel Mate, the terms “we”, “us” and “our” refer to Travel Mate. Travel Mate offers Terms and Conditions for every user of us and we strongly recommend to check it before taking any services to form us.

By using our website or purchasing any service from us, you are agreeing to the terms and conditions, privacy policy and other related terms of Travel Mate.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new service or products are added to the list, we will update or disclose the Terms of Service. For this reason, we inspire to check this page and the Privacy Policy of Travel Mate. We reserve the rights to modify, update or change any terms at any time. Of Course! we will inform you of our website and this page.


We may collect the data you provide for ensuring the service. At the same time, we are collecting the cookies of your browser to give you a smooth browsing experience. Important to realize, the website is encrypted to keep you secure. Similarly, the credit card information is always kept as encrypted when you are making any purchase.

You are agreeing to obey the terms of us and you have no right to reproduce, copy or sell any products, the content of TravelMate. You can make the partnership with us, but you have to physically contact us to get approval.


We are trying always to provide you with the best services. For this reason, we may bring updated services for you. In this case, you should check the conditions and we reserve the rights to modify any content at any time.


Our website is encrypted and you can pay directly from our website in a secure environment. But if you misuse of any information or if you think to disagree with anything, you may fail to pay or buying the service. In this case, we are inspiring you to contact us for any confusions or reasons.

By purchasing anything from us, you are agreeing to get the confirmation or verification mail from us. At the same time, we may send an update or issues through email about the products. We hate spam and we will surely encourage you to contact us for any misunderstanding.

For more detail about refunding or getting the service, please review our Returns Policy of Travel Mate.


Travel Mate use third-party links to provide you related services or that goes with our products. If you click any of the links, you should check the related website. You should check the information or the privacy policy of them before making any purchase or examining any content. We will not take any liability if you lose anything. We are pointing hotels or resort for getting the quality service, but if they are delaying anything recently, we will try to solve the issues, but we will not take the full responsibility. We encourage to check the conditions of them before ensuring the service.


The feedback or comments on our website are the personal opinions of the users. We have no way to control that. So, if you get any comments that seem not real or unavailable right now, you can contact us. On the other hand, if you have any suggestions you can also contact us. If we get any comments that are not related to our service, we may not publish it or it can be treated as spam. For this reason, drop a comment that is related to us. If you share any comment or opinions, we are pointing or sharing, but third-party, you should check their policy to ensure security.

When you are opening an account or providing information to us, we encourage not to share the password or sensitive information. We take the personal identification number which is secured in our database. But if you provide any information that is not related to our criteria, we will not take the responsibility. If you face any problem, inform us instantly. We may solve your issues.


In case of Govt. or reliable authority, if they want to know about our service or our customer information, we may need to assist them. But we are maintaining the database securely from any other causes. For this reason, it can be necessary if they need to contact you or need to physically attend of Kha 215, Level-4, Merul Badda, Dhaka, C, 1212, Bangladesh to deal with the authority.


We may need to modify or update the terms of service. It happens for bringing new service or better opportunities in a package. For this reason, you can review the changes and the most recent version of our terms and conditions from this page. We reserve to update or replace any information without any prior notice. So, it is the good decisions to check this page for accessing any new service or events.


Questions about the Terms of Service should be sent to us at info@travelmate.com.bd. If you have any other questions or suggestions regarding the Privacy Policy of Travel Mate, please contact us:

  • By email: info@travelmate.com.bd
  • By visiting our website: https://travelmate.com.bd
  • By phone number: +88 01766-99-0725
  • By visiting our office: Kha 215, Level-4, Merul Badda, Dhaka 1212