Cancellation & Refund

Travel Mate will follow supplier’s (Airlines/ Properties/ Bus/ Tour operator/ Event Organizer etc.) policy for cancellation/ re-issue/refund.

For Domestic flight/ hotel/ bus/ tour, Travel Mate will not charge any additional service fee.

For International flights, Travel Mate will charge BDT 300 as a standard service fee.

In case of refund/ re-issue, customer must confirm Travel Mate 48 hours prior to travel date.

For Hotel, Domestic flight, Bus & Tour, refunded amount may reflect in your account within 3 to 7 working days depending on your bank.

For International Flight, refund process (If applicable) may take up to 3 weeks depending on the airline and your bank.

For any kind of refund, service charge and convenience fee are non-refundable.

* In case of national emergency/ political unrest/ natural disaster etc., standard refund policy may not be applicable.

This website is owned and operated by Travel Mate Bangladesh, a Dhaka North City Corporation (DNCC) registered business entity.